The new Americaninterior was such a disaster that they are now building dummy cabins to test the.
Gary Leff at 15. March 2021.
After American passengers were introduced to the new interior on the inaugural flight of the Boeing 737 MAX three years ago, it became clear that there was no enthusiasm for the cabin design. American Airlines now admits it and acknowledges that it did not pay attention to important details when designing the cabin.
American Airlines’ new domestic product, unveiled by David Seymour at a meeting of flight attendants last week, will be introduced on all of the airline’s Boeing 737s by the end of May, among other changes:
- 172 seats instead of 160 (there were only 150 seats on these planes before US Airways management took over).
- Thinner, less padded and shorter seats in economy, main and first class.
- Small restrooms, large cabins, and high-speed internet.
- The lack of video screens on seat backs and ovens in the galley to serve hot meals during long flights.
American Airlines doesn’t deal with that sort of thing. However, the details of the first class seats have not received the attention they deserve. When you first sat in these seats, the problems were obvious. For example, the seats were attached to the floor in such a way that the usual storage space in the lower seat was not available in first class. They made tablet stands and USB power available to bus passengers who wanted to use their own devices, but not in first class.
Oasis First Class Insufficient storage space under seat
The program to convert the aircraft to this new configuration was called Oasis. The Americans had a separate reconstruction project called Kodiak. And that’s the experience that Seymour, CEO Doug Parker and the flight attendants talked about, admitting that they planned things poorly for Oasis and that they don’t want to repeat the experience that way,
The flight attendant asked if they had ever made a sample of the Oasis’ interior before returning it, because it should have been obvious that it was bad. It wasn’t. CEO Seymour admitted that he certainly learned a lot during the process. What we had to do, and most of the work we did, was collaborate with many different groups, and there wasn’t as much collaboration as we needed.
We do a lot more layout and we are much more involved in all the working groups we have….. In this particular case… I tell you, of course we certified it that way, it was on the edge, it was not practically applied.
…Now we’re taking real shots, steady shots, so we can follow the flow and see the cars go by, the passengers with their luggage.
It was a mistake that shouldn’t have happened, but it did.
Doug Parker added,
We must take responsibility for this. Right after the merger, we didn’t do so well. And that was mostly due to the people who planned the network, optimized the devices for network and location planning, etc.
As Parker acknowledged, they were interested in finding 172 seats on the planes. The original plan called for even less space for passengers, but officials were forced to back down. They paid no attention to what it was like to test the chairs or to work in the air in that setup.
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