Customer forgets to cancel Spirit’s $9 fare club and can’t get a refund – or even cancel theirmembership.
Gary Leff at 19. March 2021.
Podcast Confidential Airlines has a regular sanctions or complaints segment where they evaluate a consumer complaint against the airlines and decide if the consumer complaint has merit or is just a complaint.
Last week, a customer wrote that he had signed up for the Spirit Airlines Club for $9. It costs $60 the first year and automatically renews, if not cancelled, to $70 in subsequent years. It also provides access to discounts of $10 or more on airfare and a 50% discount on baggage fees paid online. (It is also possible to get a two-month trial version for $20).
There aren’t many $9 fares left, and the program was recently renamed the Spirit Saver$ Club. You can certainly get money back from the program, especially if you are traveling with your family, but there are no refunds for memberships.
The woman who complained about her enrollment in the fall of 2019 did not use the benefit because of the pandemic and then forgot about it. Spirit Airlines states that they will send you an email one month before the upgrade to remind you. The woman says she first thought of the program when her card was debited in November 2020. She cancelled the same day.
Spirit would not refund her any money or the annual membership she had paid for, as that membership had been cancelled.
Of course, podcast host Ben Baldanza, the former Spirit Airlines CEO responsible for creating the program, has not commented on the matter. But co-host Chris Kimes said the whining was because the woman had not read the terms and conditions of the programme. He said she should read the rules and the airline should follow them. (Neither they nor they mentioned the Spirit’s practice of sending a reminder by email, and we don’t know if that happened here or not.)
I disagree. The mind clings to their terms, but in general,
- Businesses that rely on customers forgetting to stop to make money are not good business.
- At the very least, if the Spirit is asked to pay for a year of service, it should honor that year of service.
- She did not benefit from the program in her first year, in part because of Covid-19, here the mind must be extra-commutative.
Any fair condition would allow the customer to cancel their membership within a short period of time after the membership renewal and processing fees – either within 30 days or even within a week.
Since Spirit won’t even read this woman’s membership year, she should dispute the charge to her credit card because she is being billed for goods she did not receive.
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frequently asked questions
How do I cancel the Spirit $9 Rate Club?
The $9 Spirit Airlines membership can be easily cancelled by going to the Spirit Airlines website and logging into My Account. After using the Member cancellation option, the airline will send a confirmation email within 24 hours confirming the cancellation.
Is the $9 club worth it?
Membership in the Spirit 9 Fare Club may be worthwhile if you travel frequently with Spirit or want to take advantage of the discount for booking group fares. Even with a savings of $10 per trip, you get value for your money if you book with two or more passengers. … It’s easier to get money, even if you travel alone.
What is a free spirit member?
Free Spirit Gold status is released at 5000 SQP per year and offers all the bonuses of the Silver level, plus : Earn points at 10 times the ticket price and 20 times the additional cost. Free choice of seating upon reservation, including Exit Row but excluding Big Front seating. Full hand luggage free of charge. The first bag checked in is free.
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