Lost notes show UK resort chain refusing bookings based on ethnicity
Gary Leff at 8. March 2021.
Britannia Hotels has 61 hotels in the UK and has been named the worst hotel chain in the country. Their Pontins brand includes six stations.
An internal memo from Pontin Resorts has been leaked showing that the chain was careful not to accept bookings from people with Irish surnames or those who booked over the phone with an Irish accent. They even cancelled an order that was placed in error.
Leakage indicator of the thickness gauge
Please note that some guests are not invited to Pontins. Still, some people will try to book – especially during the school holidays. Our manager told us that we did not want these customers in our parks. Please note the following names for future orders.
Irish visitors were considered unwelcome, according to a memo on the network’s intranet site. The UK Equality and Human Rights Commission investigated her and found that she had broken the Equality Act. There were (40) specific names prohibited on the properties, including:
Boylan, Boyle, Carney, Carr, Cash, Connors, Corcoran, Delaney, Doherty, Dorran, Gallagher, Horan, Keefe, Kell, Leahy, Lee, McLaughlin, McAlvick, McCully, McDonagh, McGinley, McGinn, McGuiness, McHarg, McLogan, McMahon, Milligan, Mongons, Murphy, Nolan, O’Brien, O’Connell, O’Donnell, O’Donoghue, O’Mahoney, O’Reilly, Sheriadan, Stokes, Walch, Ward.
…The undated note, published in an article in a British newspaper i, is illustrated by a drawing of a master in a coat holding sticks in both hands, with the inscription: You can’t pass!
The station has signed an agreement with the UK government to provide annual equality and diversity training for staff and will monitor compliance for 12 months. In a way, this is a strange decision, since it does not seem to be due to a lack of staff training, but to a directive from management.
In Light Saddles, the white residents of the Rocky Mountain range must finally decide whether to grant land and equal rights to Asian and African-American railroad workers, unite against a common enemy – and finally overcome most of their prejudices. You agree, but only so far. As one city guide put it: But we don’t need the Irish!
It seems that there are still certain prejudices that are considered more acceptable in the business environment than others.
(HT: Your Mileage May Vary)