Hey there! Before reading the article which is about Matt In San Diego Is An American Airlines Bad Apple, you should read about san diego airport closing. It shares basic information about this article and also adds more value to it. Do let us know how you feel about it in the comment section below. Happy Reading! Really glad that you are here.
Matt In San Diego is an American Airlines frequent flier who has taken to Twitter to express his anger with the airlines, and a viral thread has unfolded ever since. In the last few days, Matt In San Diego has complained about his experience on a flight from Valencia to Santiago, and his tweets have gone viral. Matt In San Diego’s thread succinctly details the flight’s many mishaps, including the fact that he was forced to travel in economy class despite booking business-class. While sitting in his assigned seats, the crew then demanded all passengers go to the back of the plane and move to a completely different section, eventually causing a “standoff” with the passengers. We thought we were going to have a standoff
This text is sensitive. Click edit and regenerate for new copy.
American Airlines agent Matt in San Diego is a real rotten apple. He made the beginning of my journey miserable, and it seems he did so because he made a mistake, didn’t want to admit it, and made it easier on himself by threatening me.
This is my blog, and I share a lot of personal travel stories here, both my successes and my failures, and why I do certain things. So I think it’s appropriate to share with readers how the control officer outsmarted me.
My wife, daughter and I spent a few days in San Diego. The non-stop flights back to Austin (with Southwest and Alaska) didn’t work for me, and I had a $99 connecting ticket that was good for two, so we flew American Airlines via Dallas.
When we travel with my two-year-old daughter, we take the stroller with us, even if she can get away at the airport. This is a YoYo stroller, bought specifically for travel, so it can be rolled up and stored in the top compartment. The dimensions of the stroller are 20.5″ x 17.3″ x 7.1″, which is well within the shipping restrictions. This stroller has traveled all over the world and made dozens of flights in the US, Europe and Asia Pacific, where the rules are often stricter.
As we were about to board our flight to San Diego, the American Airlines agent said to Matt: Prams must be checked. I smiled and suggested that it could be folded up and easily stored in the trunk. He pointed to the pocket meter next to the front door and said: Show me, people say that all the time, but it’s not true.
And we showed him. We took our daughter out of the stroller and folded it. It fits perfectly in the Saiser because it’s sized according to US regulations. He’s angry. You still have to check it in or you can’t get on the flight.
Okay, I didn’t want to bother him. But that meant waiting for the stroller on the boarding bridge instead of having time to transfer in Dallas – to make a layover for our daughter before the next flight. This only complicates the trip if you are flying with a two year old.
He wouldn’t even let her stay in her wheelchair on the jet bridge. He confiscated it on the way out – maybe now that he knew it fit in the basket, he wanted to make sure we didn’t take it on board. And that meant I even had to wonder whether or not the stroller would be on board.
I tweeted about it, and the Twitter team at American Airlines supported Matt.
Matt at exit 27 @americanair in SAN is a disgrace.
He told me that all strollers had to go through immigration. I showed him that ours was falling apart and would fit in a seasonal box.
He got angry and said he would be checked or we would not go. Now we’ll see if he’ll even pay for the inconvenience.
– gary leff (@garyleff) May 7, 2021
The American Airlines team claimed on social media that all strollers had to be checked in, but that’s not really what the rules say. An airline spokesman confirmed: According to our policy, compact, foldable strollers may be loaded and placed in the baggage compartment if there is sufficient space.
Even if there was a policy against strollers smaller than carry-on luggage, that’s not what Matt meant by it. He wanted to prove to us that he was too big, so he insisted that we put him in the unit to show us that he should not be taken because of his size.
I think I need to trust Matt more in San Diego. The airline has asked agents to enforce hand luggage sizes more strictly.
He shouldn’t be bullying customers, but maybe he was just having a bad day – I’ve only dealt with him once, maybe he’s not always the power-hungry person he was against my family. But maybe not:
Gary, if this cop is tall, has gray hair and glasses, he was also acting like an asshole on Tuesday.
– WTX Jet (@WTXJET) May 7, 2021
And after describing the receptionist I was dealing with,
I no longer fly AA after they ruined our trip. After attempting to politely explain our situation to the SD gate agent, his attitude changed to extreme rudeness, after which he would not let us board. I tried asking AA to fix this problem, but they declined. Very bad customer service
– Trey Foshee (@TreyFoshee) May 7, 2021
The fact is, Matt is the exception. My family had the choice of the main cabin or the extra cabin. The flight attendant on board made room for us in the baggage compartment (this was not a plane with the new big baskets). I thanked her, but explained that we didn’t need a seat because our stroller had been confiscated when we boarded. She apologized.
Then, mid-flight, the Sonora walked down the aisle with his traditional bag of water, snacks and disinfectant, thanked us for our trust and apologized again – knowing full well that the day’s journey had started on the wrong track. She even offered us drinks – soda, juice or water (a service that won’t be back on American Airlines buses until next month).
Later in the flight, she even returned with a thank-you note – the first I had received on an American Airlines flight. And I was in training. She did everything she could to change the failed interaction with the airline – and succeeded.
The problem, however, is that outsiders like Matt are undermining the airline’s reputation. They also undermine the morale of employees who work tirelessly on behalf of customers. It’s hard to work with bad people who get away with it day in and day out and get the same rewards as those who love their work and live for it day in and day out. And Matt will continue to treat customers that way, which will lead to resentment against his airline.
Fortunately for me, in my 10 years as an Executive Platinum member, I’ve never had a similar situation with anyone on American Airlines. And the possibility of flying Sonora? It was very satisfying.
Lake View from the Wing
This source has been very much helpful in doing our research. Read more about san diego airport news and let us know what you think.
san diego airportsan diego airport closingsan diego airport curfew hourssan diego airport lost and foundsan diego airport newssan diego airport security checkpoints,People also search for,Privacy settings,How Search works,San Diego International Airport,Airport in San Diego, California,San Diego Airport,See more,san diego airport closing,san diego airport curfew hours,san diego airport lost and found,san diego airport news,san diego airport security checkpoints,is san diego airport open