As Royal Caribbean International prepares to resume cruises on the 12th. In June, from Nassau, Bahamas, Vicky Freed, senior vice president of sales and support and commercial services, gave some advice to travel advisors who should expect strong demand for these early flights.
We are very excited! Fried said in a telephone interview with . We’re glad to be back.
Mr Freed said advisers have a week before they can start booking Bahamas cruises for Adventure of the Seas. You’ll be the 24th. On sale in March. So what’s the first step?
They absolutely must connect with their prospects and customers. And the first people I’m going to focus on are those with future cruise credit (FCC). These are people who were booked but didn’t want to be reimbursed because they said: No, we love Royal Caribbean, we will be on the cruise when they are ready to go. So those are the people we want to make safe first on the cruise, she said.
Liberated believes that agents are inundated with questions about cruises and are looking for recommendations on vaccines, tests, masks, etc. Adults should be vaccinated and negative RT-PCR test results confirmed for those under 18 years of age. Final health and safety protocols are still being developed, but agents can read Royal Caribbean’s guidelines so far by clicking here.
Travelers must also comply with Bahamas requirements, which are detailed on the country’s website here.
Agents can also assure their clients that Royal Caribbean has already successfully operated cruises from Singapore and is planning to launch a new program in Israel.
So be prepared with the latest information, because old and new customers will be calling you.
I think there’s a lot to catch up on. People missed their holidays for 2020, and many thought 2021 wouldn’t come after the holidays. So people are ready. I know our Crown & Anchor faithful (former customers) will seize this opportunity with both hands, Fried said.
One of the key points agents should promote is a two-day visit to Perfect Day on CocoCay, Freed added.
We do hundreds and hundreds of ports around the world, and the port with the highest customer satisfaction is Perfect Day in CocoCay, she said. And the fact that on this itinerary you have two days at Perfect Day in CocoCay. We have the hot side and the cold side of the island. One day you’ll want to do a side kick with the many water slides. The next day you can relax. People have always said: Why don’t we spend more days on Perfect Day in CocoCay? This gives everyone that option now.
Vicki Freed, commercial director of Royal Caribbean, poses with lifeguards at CocoCay. (Photo via Royal Caribbean International)
She also recommends talking about the ship and its equipment.
It’s important to talk a little bit about the Adventure of the Seas and the wonderful ship that it is, Fried said. It’s not just the ports of call – those are important – but the ship itself is so impressive. It’s a Voyager-class ship that got a mini-facelift of sorts in 2018, and it’s beautiful. It features all of Royal Caribbean’s amenities, including the FlowRider, plenty of poolside entertainment, numerous onboard slides, ice skating shows and, of course, our award-winning entertainment.
No one gets customers as excited as Royal Caribbean, she continued. We will return in grand royal style and guests will have a truly fantastic holiday.
The experience will likely be enhanced first by lower bandwidth, and then by new technology wristband features, such as. B. E-extraction, be further improved. In the past, shortly after boarding, everything would shut down and people would gather at the lifeboat stations, sometimes shoulder to shoulder, on deck during drills. That’s enough. A new exercise was developed during the pandemic.
It has always been a part of our daily program. Electromanipulation makes it much better for the guest, Fried says. We now move on to the security exercise on your device, your mobile phone or even the TV in your office. And when you’re done with the safety drill, you go to the rescue station, you meet a crew member at the rescue station, and they check you out and ask you if you have any questions. It’s a more personal experience.
Currently, the summer season in The Bahamas is expected to last until August. What happens now? Will they continue, or will flights from the US and other countries return to a more normal pattern by then?
All of our crystal balls had some cracks in them last year. I started using the Crazy 8 Ball, Fried joked. The world, as we know, is changing day by day. None of us can predict what will happen after August. But I think the cruise will come back in a much stronger and broader sense. Time will tell.
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