World Travel Holdings has launched a multi-layered travel security program to educate its advisors on safety issues related to travel in times of pandemic.
The program applies to travel advisors serving the company’s 40 brands, including Dream Vacations, CruiseOne, Cruises Inc, CruisesOnly, Cruises.com and CheapCruises.com.
Nearly 1,000 advisers are currently undergoing training to gain Travel Safety Verified status, World Travel Holdings reports.
Equipping our agents with the knowledge and tools they need to provide the best possible service to our customers is another example of how we are delivering on our mission to provide an exceptional experience, said Loren Kennedy, senior vice president of customer service and human resources at World Travel Holdings. With more and more clients needing to know when they are traveling, it is important to use an experienced agent. This program inspires confidence in both our agents and clients.
To obtain Travel Safety Verified status, travel advisors must follow the first two components of the program, which cover travel safety best practices, travel health guidelines, safety protocols for resorts, airlines and cruise lines, and addressing client concerns in various scenarios, World Travel Holdings said.
Other training elements will be added, including how to sell in today’s environment, marketing with empathy and updating policies after the cruise returns.
The program also includes content such as travel safety landing pages on consumer websites, as well as marketing and sales tools to help advisors create vacations for their clients.
During this pandemic, it has become clear that travelers appreciate the personal attention and relationship they get from working with a trusted travel advisor, said Drew Daly, Senior Vice President and General Manager of Dream Vacations, CruiseOne and Cruises Inc. By choosing Travel Safety Verified, our consultants have demonstrated their commitment to ongoing training and the highest level of customer service.
Ellen Overcast, owner of Dream Vacations, a Dream Vacations franchise based in Papa, adds that now that I have been vetted for travel safety, I can speak with confidence to clients who have questions about travel and all the protocols and restrictions. In fact, several clients have said they would call me when they are ready to book their next vacation because they know I can help them.